PRIVACY POLICY

EJ Creative Interiors (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or engage our interior design services.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. WHO WE ARE

EJ Creative Interiors is an interior design studio. We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@ejcreativeinteriors.com
Website: www.ejcreativeinteriors.com

2. INFORMATION WE COLLECT

We may collect and process the following types of personal information:

Information You Provide to Us

Name, email address, phone number, and postal address
Details about your home, property, or design project
Photos or plans of your space that you share with us
Budget and design preferences
Appointment booking details submitted via our discovery call booking form, including your name, email address, phone number, project location and property address, a brief description of your project, desired timeline, and estimated budget
Payment information (processed securely via third-party providers)
Any messages or enquiries you send to us

Information We Collect Automatically

IP address and browser type
Pages visited on our website and time spent on each page
Referring website or source that brought you to our site

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To respond to your enquiries and provide quotations for our interior design services
To deliver our design services and manage your project
To process payments and maintain financial records
To send you updates, newsletters, or promotional content (only with your consent)
To improve our website, services, and client experience
To comply with our legal and regulatory obligations

4. LEGAL BASIS FOR PROCESSING

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

Contract: Processing is necessary to fulfil a contract with you or take steps prior to entering into a contract
Legitimate Interests: We have a legitimate business interest in maintaining client records and improving our services
Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., marketing emails)
Legal Obligation: Where processing is necessary to comply with a legal obligation

5. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Trusted suppliers, contractors, or tradespeople involved in delivering your project (only what is necessary for them to complete their work)
Payment processors (such as Stripe or PayPal) who handle transactions securely on our behalf
Google Calendar, which we use to manage discovery call bookings. When you book an appointment, the information you submit — including your name, email address, phone number, project location, project description, timeline, and estimated budget — is processed by Google. Google’s privacy policy applies to this service and can be found at policies.google.com/privacy
Professional advisors such as accountants or lawyers, as required
Authorities or regulators where we are legally required to do so

6. COOKIES

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use:

Essential cookies: Required for the website to function properly
Analytics cookies: To understand how visitors use our website (e.g., via Google Analytics)
Third-party cookies: Google Calendar may set cookies when you use our discovery call booking link. These are governed by Google’s own privacy policy.
Marketing cookies: To serve relevant content, where you have provided consent

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. DATA RETENTION

We will retain your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Typically, this means:

Client project files: Retained for up to 7 years for legal and financial compliance
Enquiry records: Retained for up to 2 years if no project proceeds
Marketing preferences: Until you unsubscribe or withdraw consent

8. YOUR RIGHTS

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can ask us to correct inaccurate or incomplete data
Right to Erasure: You can request that we delete your personal data (subject to certain exceptions)
Right to Restrict Processing: You can ask us to limit how we use your data
Right to Data Portability: You can ask for your data in a structured, machine-readable format
Right to Object: You can object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@ejcreativeinteriors.com. We will respond to your request within 30 days.

9. DATA SECURITY

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These include:

Secure, password-protected storage of digital files
SSL encryption on our website
Limiting access to personal data to those who have a genuine need to process it

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites (such as social media platforms, suppliers, or partner services). This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit, as we have no control over their content or practices.

11. PHOTOGRAPHY & MARKETING

When you engage our services, you acknowledge that we may document your project throughout its duration. By proceeding with a project, you give us permission to photograph your space at all stages, including after completion, and to use those photographs and project references for marketing, promotional, advertising, portfolio, website, and social media purposes.

This may also include referencing your project by name (for example, “Trinity Place” or “Baron House”) and general location (city or town only).

All content will be used solely for business purposes. We will never disclose your personal name or any identifying personal information without your prior written consent.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised date at the top of this page. We encourage you to review this policy periodically.

13. COMPLIANS

If you are unhappy with how we handle your personal data, please contact us in the first instance and we will do our best to resolve your concern. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF